Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you make an inquiry, request our services, or communicate with us. This may include your name, email address, phone number, travel preferences, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our concierge services
• Process transactions and send related information
• Respond to your inquiries and fulfill your requests
• Send promotional communications (with your consent)
• Personalize your experience and tailor recommendations

3. Information Sharing

We may share your information with trusted third-party service providers who assist us in delivering our services, such as hotels, airlines, and experience providers. We ensure all partners maintain appropriate confidentiality and security measures.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at team@matt-concierge.com.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

New Media House FZE LLC
AMC - Boulevard - A Building
Ajman Media City Free Zone
Ajman, United Arab Emirates
Email: team@matt-concierge.com
Phone: +971 50 412 8570